Sales Symposium 2... Coming Summer 2020...St Louis!

Atlantic States Telephone Answering Association

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ASTAA presents... Caller Chaos

May 19-20, 2020

 Tue : 1p-5p 

 Wed: 9a-3p (lunch included) 



EARLY BIRD REGISTRATION:

1st Attendee - ASTAA  Member $259 

Additional Attendee (same company) - ASTAA Member $229

1st Attendee - Non Member $319 

Additional Attendee (same company) - Non Member $289



BEGINNING APRIL 1st, 2020

1st Attendee - ASTAA  Member $279 

Additional Attendee (same company) - ASTAA Member $249

1st Attendee - Non Member $339 

Additional Attendee (same company) - Non Member $309


Registration:

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Present by Marla Duncan

Marla is an owner of MedConnectUSA, a multi-location telephone answering service specializing in medical accounts.  Having been involved in all areas of operations and training, Marla has developed this series for her own staff to deal with Day-to-Day Chaos with her clients caller's and as President of the WSTA has graciously been willing to share this experience with others over the past few years.



Caller Choas II - Knowing your agents!

This edition of Caller Chaos is directed towards supervisors and above. 


The first day we will dive into a variety of issues we all encounter including how to deal with all the different types of employees you have including:

  • The passive aggressive
  • The hermit 
  • The socialite
  • All the others too! 


Other segments we will be touching on is:  

  • Tone
  • Promotions gone wrong
  • Dealing with Owner Operators 
  • Agents vs. Callers


Training techniques can sometimes become chaotic & mundane. All of the  segments of this course have portions the include both roll playing for better understanding and interactive activities to keep your supervisors refreshed and fully engaged. All segments intertwine with each other and tap on items that cover multiple areas.


Hotel Information:

Fairfield Inn & Suites Baltimore BWI Airport

Special ASTAA Rate: $129 per night

1020 Andover Road, Linthicum Heights, Maryland 21090

(410) 691-1001

HOTEL FEATURES & RESERVATIONS


  • Complimentary hotel shuttle that goes within a 3-mile    radius of the hotel, including 24-hour service to BWI
  • Guest rooms featuring a king bed or two queen beds 
  • Complimentary hot buffet breakfast buffet daily
  • Complimentary refrigerator in all guest rooms
  • Complimentary onsite laundry 
  • Complimentary parking
  • Complimentary Wi-Fi 
  • Complimentary Fitness & Business Center 


By Phone:  (410) 691-1001  

Booking code for King: ASTASTA 

Booking code for Double Queen: ASTASTB