Join us for a free webinar... AI 101 for Anwering Services presented by Shaun Gruber

Purpose:

This is an introductory session on AI, written for answering service owners and managers rather than for engineers. 

The technology has moved faster than the language around it. New terms arrive every few months, and the same word can mean quite different things depending on who is using it. Most of the explanatory material available is either written for engineers or aimed at a different kind of business, which leaves owners comparing tools without a shared basis for the comparison.

The session sets out a common, plain-English vocabulary for the technology as it stands today: what these systems are, how a model is built and then used, the terms that matter when buying, where the technology reliably breaks, and what it puts at risk in a business like ours. It also takes three familiar workstreams apart — an automated QA grader, a voice agent, and a text chatbot — to show how the same handful of building blocks produce products with very different risk profiles. 

What attendees will be able to do afterward: 

• Use the core vocabulary correctly, and know which terms actually matter to a buying decision.
• Explain, in plain language, why these systems are fluent and sometimes wrong at the same time.
• Recognize where the technology reliably breaks, and what a polished demo does not show.
• Identify their organization’s real AI risk surface, including exposure that may already exist today.
• Ask six questions that separate a capability from a sales slide, and interpret the answers.